Standard Double Room - Dfrost Almugar Morokko
Sunrise Terrace - Dfrost Almugar Morokko
Sunset Surfer Girl - Dfrost Almugar Morokko

Terms and Conditions

 

This are the Booking Conditions for a holiday booked with Dfrost Almugar Surf and Yoga in Morocco and Pure Travel GmbH. Please read carefully.

Dfrost Almugar Surf & Yoga House Morocco is shown here as “Dfrost”. You as the person coming on a holiday are named as the buyer/booker/renter

 

Holiday Contract

Your contract is with Pure Travel GmbH founded and based in Zürich, Switzerland. Pure Travel GmbH is the agency for "Dfrost Almugar Surf House Morocco. Place of Juridication is Switzerland.

Client must fill out the booking form sent from Dfrost for committing to the booking. Once the booking form is filled out and sent back to Dfrost the client commits himself to a booking. In case a group booking is made we expect the group leader having the authority to sign on behalf of the other group members. The head booker is responsible for the whole holiday costs as well as the cancellation/amendments to the booking. We do reserve the right to be able to refuse the acceptance of a booking with out absolute discretion.

With the return of the booking form you agree to the terms and conditions.

Prices

All prices on our homepage are shown in EUR and stated per person/7 nights stay unless stated different. We reserve the right to be able to amend/change the prices prior to your arrival. Once a booking is made discounts cannot be appliedretrospectively.

Payment

Payments have to be done within 5 days after receiving the bookings form to keep the reservation. A minimum of 25% of the total amount has to be transferred into the Bank Account, which is shown on the booking form in order to keep the reservation. The deposit of 25% is non-refundable.

Dfrost guarantees bookings only by full payment. In case of transferring a deposit of 25% of the total amount we guarantee the booking up to 6 weeks prior to arrival date. To guarantee the booking 100% Dfrost requires the full payment 6 weeks prior to the arrival date.

Depending on promotions or special occasions we reserve the right to ask for a 100% advance payment to keep the booking.

The payment needs to be transferred to the bank account mentioned in your booking form. By filling out and returning the booking form you (booker) agree on our (Dfrost & Pure Travel GmbH) terms and conditions stated on our homepage.

Bookings are only confirmed and kept if the terms and conditions are fulfilled by the “buyer”. We otherwise hold the right to take other bookings.

Cancellations

In the unlikely event that you have to cancel your holiday we ask you to contact us immediately. The cancellation overview can be found here above. The deposit of 25% is non-refundable.

  • Annulation over 6 weeks before arrival – loss of 25% of the holiday (deposit)
  • Annulation below 6 weeks before arrival – 75% of the holiday + deposit
  • In the case of notification of cancellation we keep the right to prosecute the client by debt contractor or law. All costs will be charged to the client.

    Dfrost keeps the right under any circumstances to cancel the booked holiday with the client but would do that with a notification of a min. of 8 weeks. The deposit of 25% would not be refunded. Exceptions in the time of cancellation are made in the event of “force majeure”.

    Refund:

    Dfrost refunds according the cancellation policy mentioned in our terms and conditions on our homepage. Dfrost does not take over any costs for missed flights/sickness/family decease/or other cases. Dfrost expects every guest to have their own travel insurance to take over any other cases.

    In the event of guests arriving later or leaving earlier then what initially booked with Dfrost , we will not pay any refund to the client or offer compensation.

    In the event of a cancellation due to “force majeure” Dfrost will not refund the money paid for the holiday.

    Surf Boards

    When damage is caused to our surf equipment (board/leash/fin/wetsuit) the “renter” agrees to take over the costs of the board with its original purchase price or take over the fixing costs (if still fixable) at the Almugar Surf Shop.

    Costs for damaged Board/Leash/Fin are only taken over if ”Surf Insurance” has been paid (with us) before usage of our equipment. The Surf Insurance does not apply to the damage if we notice our material is not handled carefully as instructed and harmed by the “renter”.

    Surf equipment insurance

    We offer insurance for EUR 25 per person for a stay of 1-7 nights, which covers any damage or loss to our equipment (Surf Board/Leash/Fin) while surfing. For a longer stay the price of the Insurance increases per day.

    The Insurance includes breaking of boards, loss of fins, snapped leashes, dings/cracks on the boards caused by surfing in the water. The insurance does not cover any damage that is caused by sitting-on /standing-on /dropping the equipment on shore, the rocks, sand etc. 

    Risk

    Taking part of our holiday programme at your own risk. We expect to be informed about any type of allergies – health issues of our clients. We expect that participants from our surf or Yoga classes follow our surf/Yoga teacher instructions carefully. In any case of an accident we are not responsible. You take part at the course at your own risk. It is your responsibility to decide if you have the suitable level of fitness for our holiday services.

    You need to have your own travel insurance and are responsible to take care of it before they arrive. We do not take over any responsibility for loss theft or damage to persons or property during your stay.

    Photography & Videos

    You as the “buyer” of our holiday service agrees that we can use any recordings such as Video/Photography/other sound mediums made by Dfrost or the Dfrost staff made during your holiday. We may use the material for our homepage/Social Media activities or general advertising.

    Weather

    Morocco is known as a very warm and sunny place but there are still poor condition days. I the event of poor weather conditions or poor surf conditions we cannot accept any claim against Dfrost/Pure Travel GmbH or our tour operator Allegra Tours.

    Visa & Passport

    The responsibility to hold a valid passport and/or Visa when traveling to Dfrost is with the “buyer”. Make sure your passport is still valid for minimum of 6 months when entering the country. Make sure to check our Visa restrictions well in advance.

    Excursions

    Excursions offered by Dfrost/Allegra Tours/Pure Travel GmbH that were booked and paid in advance are non-refundable. There will be only a refund if Dfrost is not able to run them due to our own fault.